Gabriel Cappello Machado

Technical Operations and Automotive Diagnostics

• Diagnosed faults using symptoms, hypotheses, tests and evidence, and verified repairs in a high-performance automotive environment.
• Translated customer concerns into technical investigations and communicated findings to guide service work.

Founder and Operator

• Managed business operations from customer service and estimates through planning, purchasing, job execution and delivery, balancing customer needs with operational capacity.
• Obtained quotes and negotiated with parts suppliers, assessing cost, availability, compatibility and effects on lead times.
• Organized records and spreadsheets to track service jobs, purchasing and inventory and support operational decisions.
• Worked daily with customers and technical staff to provide updates, clarify needs and resolve unexpected issues.

Business Intelligence Intern

• Updated Excel dashboards daily to track sales by sales representative, supervisor and branch, as well as nationwide.
• Analyzed sales performance, bonuses, product mix and new products to support senior management and sales teams.
• Cleaned nationwide sales data, identifying duplicate records and missing information.